Account & Registration

Folder for adding Your account articles

Do I need an account to use the Groov app?
Yes an account is required to access the Groov app - that way your data is kept safe and sound. It’s simple to create an account within the app itself. ...
Wed, 30 Mar, 2022 at 3:57 PM
How do I create a Groov account?
Follow the instructions below and you'll be up and going in no time. 1. Download and install the Groov app from either the Google Play Sto...
Wed, 18 May, 2022 at 11:55 AM
Can I reset my Groov account?
Accounts can't currently be reset, but you can request that your account be deleted so that you can start again. Alternatively, you can also create ...
Wed, 30 Mar, 2022 at 4:33 PM
Can I share my Groov account with others, such as family members?
The Groov app experience is personalised based on how you use it. To get the best experience out of the app, we recommend that everybody create and use thei...
Wed, 30 Mar, 2022 at 4:35 PM
Can multiple Groov accounts be used on the same device?
Yes! Multiple Groov accounts can be used on the same device. In this scenario, we recommend that users disable the option to 'Remember me on this dev...
Wed, 30 Mar, 2022 at 4:38 PM
I can’t log in
Please try logging in with the email address that you created your account with, and your password.  If you can't log in please follow these steps t...
Wed, 30 Mar, 2022 at 4:41 PM
I forgot which email I used for my Groov account
Please contact our friendly User Experience team.
Wed, 30 Mar, 2022 at 4:44 PM
I forgot my password / I want to change my password
All good! Follow the instructions below and you'll be back in Groov in no time.  1. In the app, click on the ‘Forgot your password?’ link.  ...
Wed, 30 Mar, 2022 at 5:04 PM